At Lumbuzz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Below is our detailed returns and refunds policy, outlining the process for various scenarios.

General Return Policy

• Return Period: You have 30 days from the date of delivery to return your item for a full refund or exchange.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.

Return Process

1. Request a Return: Contact us at support@lumbuzz.store with your order number and the reason for the return.
2. Receive Authorization: We will provide you with a return authorization and instructions on how to send your item back to us.
3. Ship the Item: Send the item to the address provided in the return authorization. Please include the return authorization number inside the package.
4. Processing: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.

Refunds

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).

Different Scenarios for Returns and Refunds

1. Defective or Damaged Items

   • Contact Us: If you receive a defective or damaged item, contact us immediately at support@lumbuzz.store with your order number and photos of the damage.
   • Replacement or Refund: We will arrange for a replacement item to be sent to you or offer a full refund, including any shipping costs incurred.

2. Incorrect Item Received

   • Contact Us: If you receive the wrong item, contact us at support@lumbuzz.store with your order number and details of the incorrect item.
   • Replacement or Refund: We will send the correct item to you or offer a full refund, including any shipping costs incurred.

3. Item Not Delivered

   • Contact Us: If your item has not arrived within the expected delivery time, contact us at support@lumbuzz.store with your order number.
   • Resolution: We will investigate the issue and either send a replacement item or issue a full refund.

4. Order Cancellation

   • Before Shipment: If you wish to cancel your order before it has shipped, contact us immediately at support@lumbuzz.store with your order number. We will cancel the order and issue a full refund.
   • After Shipment: If your order has already shipped, you will need to follow the return process outlined above.

Return Shipping Costs

• Defective, Damaged, or Incorrect Items: Lumbuzz will cover the cost of return shipping.
• Other Returns: The customer is responsible for paying return shipping costs for returns not due to defects, damage, or incorrect items.

Contact Us

For any questions or concerns regarding our returns and refunds policy, please contact us at support@lumbuzz.store.

Thank you for shopping with Lumbuzz. We are committed to providing you with the best possible customer experience.